FAQs
Have a question? Maybe your answer is here:
1. HOW CAN I PAY?
We accept: American Express, Apple Pay, Diners Club, Discover, Google Pay, JCP, Mastercard, PayPal, Shop Pay, Venmo, Visa
The prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States.
2. DO YOU OFFER INTERNATIONAL DELIVERY?
Yes, we do offer international delivery, all orders are shipped via UPS. International orders are shipped with UPS Expedited, all applicable customs fees, taxes, and duties are the sole responsibility of the customer. Please email us at info@chebyche.com if your country is not listed.
Rates are calculated through the UPS calculator, your shipping charge or service may vary depending on the weight of your package. For a price estimate and tracking please visit www.ups.com.
3. I RECEIVED A DAMAGED/WRONG ITEM WHAT DO I DO?
If the item you received is damaged/wrong, please email us at info@chebyche.com, quoting your order number, your name and address, details of the product and the reason for return. Also please let us know if you require a refund or a replacement. We will then send further instructions on how to return your item. You have 14 days from receipt of the damaged/wrong item to return it to us.
When trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging, complete with tags and with any enclosed documentation. Handle with care and do not apply any unnecessary force.
4. WHAT IS YOUR RETURN POLICY?
NO REFUNDS. EXCHANGE ONLY.
All exchanges are dependent on existing stock. A notice must be given to info@chebyche.com within 7 days for any problems or concerns with merchandise. Once we receive your request, we will issue you an RA#. Items must be in their original packaging, in as-new condition with both the packing slip and merchandise return form completed which will be included with your RA# and return instructions email.
Ché By Ché is not responsible for shipping charges for returns. Returns are only available for U.S customers, International returns are not acceptable.
5. CAN I CANCEL MY ORDER?
You have 24 hours since the day and time you purchased your item to cancel your order. After that day has passed, the cancelation of your order is not acceptable.
6. HOW DO I TRACK MY ORDER?
A tracking number was sent to you in your shipping confirmation email. The tracking number for USPS can be found in the UPS tracking information under “Postal Service Tracking ID”.
It may take up to 48 hours before a tracking number is registered in the USPS system.
USPS can also be reached by phone:
1-800-PICK-UPS (U.S customers)
1-800 -782-7892 (International Customers)
USPS can be reached by phone:
1-800-ASK-USPS
7. HOW LONG WILL IT TAKE UNTIL I RECEIVE MY ORDER?
* Due to the COVID-19 and government restrictions, orders are experiencing fulfillment and shipping delays. Unfortunately, we are unable to give accurate arrival times but please know we are actively ensuring to get your order to you as quickly as possible.*
Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4. Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify info@chebyche.com. You will receive an email from us when your order has been confirmed.
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